Return & Refund Policy
A Simple, Transparent Process Designed for Your Peace of Mind
At RIQZELORA™, customer satisfaction is always our priority. We want every shopping experience to feel easy and reliable. This policy explains how we handle returns, exchanges, and refunds to ensure a smooth process from start to finish.
1. Return Requirements
We accept eligible return requests within 30 days after your order has been delivered.
To qualify for a return, items must meet the following conditions:
✔ Product must be unused, unworn, and in original condition
✔ Original packaging, labels, and accessories must remain intact (if applicable)
✔ Valid proof of purchase, such as an order confirmation, must be provided
Items that do not meet these requirements may not be approved for return.
2. How to Request a Return
To begin your return process, please contact our customer support team:
Email:
service@riqzelo.com
Once your request is reviewed and approved, we will provide:
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Return instructions
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Required shipping information
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Additional guidance for sending your item back
Please note: Returns sent without prior approval may not be accepted or processed.
3. Damaged, Defective, or Incorrect Orders
We recommend checking your order carefully after delivery.
If your item arrives:
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Damaged during shipping
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Defective or faulty
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Different from the product you ordered
Please contact us as soon as possible. Our team will review the issue and work with you to provide an appropriate solution, including replacement or refund options when applicable.
4. Items That Cannot Be Returned
Certain products may not qualify for returns, including:
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Items that have been used, worn, or altered
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Personalized or customized products
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Gift cards
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Clearance or promotional items marked as final sale
If you are unsure whether your purchase is eligible, please contact us before submitting a return request.
5. Product Exchanges
If you would like to exchange an item:
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Contact our support team for return guidance
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Send back the original item according to the approved instructions
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Place a new order for the replacement item
This process allows us to handle exchanges more efficiently and ensures faster delivery of your new selection.
6. International Customer Returns
For customers located in the European Union, eligible orders may be canceled or returned within 14 days of receiving the product, according to applicable consumer protection regulations.
Requirements include:
✔ Item remains unused and in original condition
✔ Original packaging is included
✔ Proof of purchase is provided
This right applies alongside our standard return policy.
7. Refund Processing
Once your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
Approved refunds will be:
✔ Returned to the original payment method
✔ Processed within up to 10 business days
Please note that banks or payment providers may require additional processing time before the funds appear in your account.
If you have not received your refund after 15 business days from approval, please contact us:
Email:
service@riqzelo.com
8. Return Shipping Information
Before sending any return package, customers must first receive return authorization from RIQZELORA™.
Return instructions and shipping details will be provided after your request has been approved.
Contact RIQZELORA™
Company:
Carter’s, Inc.
Brand:
RIQZELORA™
Customer Support Email:
service@riqzelo.com
Our Commitment
At RIQZELORA™, we believe returns should be clear, fair, and convenient.
Your satisfaction and confidence are important to us, and our team is committed to providing reliable support throughout your shopping experience.