Shipping Policy

Reliable Delivery, Thoughtful Service — From Our Door to Yours

At RIQZELORA™, we believe the shopping experience continues beyond checkout. Our shipping process is designed to ensure your order is carefully prepared, securely packaged, and delivered as smoothly as possible.

This policy explains how we process, ship, and support your order journey.

Our Delivery Philosophy

Every RIQZELORA™ product is created for modern lifestyles, combining comfort, quality, and timeless design.

To provide efficient fulfillment and maintain accessible pricing, we work with trusted production partners and fulfillment centers to ship products directly through reliable logistics channels.

This approach helps us:

✔ Deliver carefully designed homewear collections efficiently
✔ Maintain competitive pricing without unnecessary retail costs
✔ Reduce excessive storage and packaging waste
✔ Build a more flexible and sustainable delivery system

We appreciate your patience and support as we continue improving our global fulfillment experience.

1. Order Processing & Shipping Fees

Each order is carefully reviewed and prepared before shipment.

Processing Time

Orders typically require:

2–5 business days

for order confirmation, quality inspection, and packaging preparation.

During high-volume periods, seasonal promotions, or holidays, processing may take up to:

6 business days

Shipping Cost

A standard shipping fee of:

$6.99

applies to all orders unless otherwise stated during checkout.

2. Estimated Delivery Schedule

Delivery times may vary depending on destination, carrier availability, and fulfillment location.

Estimated delivery timeframes:

Destination Estimated Delivery
United States 8–14 Business Days
Canada / United Kingdom / Australia 10–16 Business Days
Other International Destinations 14–21 Business Days

Please note that unexpected factors such as customs inspections, carrier delays, or seasonal demand may occasionally affect delivery times.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

✔ Tracking numbers may require 1–3 business days before showing updates
✔ A temporary lack of tracking movement does not mean your package is lost
✔ Delivery progress may vary depending on the carrier network

4. International Delivery & Customs

For international shipments, orders may be shipped under DDU (Delivered Duty Unpaid) terms.

This means:

  • Customers are responsible for any applicable customs duties, import taxes, or local fees

  • RIQZELORA™ is not responsible for delays caused by customs clearance procedures

  • Additional charges vary depending on destination regulations

Most standard lifestyle products typically experience minimal customs issues, but requirements may differ by country.

5. Order Updates & Cancellation Requests

Because we begin processing orders quickly, please contact us as soon as possible if you need to make changes.

Requests regarding:

  • Shipping address updates

  • Order modifications

  • Cancellation requests

must be submitted within:

12 hours after purchase

Once an order enters the fulfillment process, changes or cancellations may no longer be possible.

6. Damaged or Missing Packages

Your satisfaction is important to us.

Damaged Items

If your package arrives damaged:

✔ Contact our support team within 72 hours of delivery
✔ Provide clear photos showing the issue
✔ Our team will review your request and arrange an appropriate solution

Replacement options may be provided when applicable.

Lost Packages

If the shipping carrier confirms that your order has been lost during transit:

✔ RIQZELORA™ will review the case
✔ A replacement may be arranged at no additional product cost

Contact RIQZELORA™

For any shipping questions or order assistance, please contact:

Company:
Carter’s, Inc.

Email:
service@riqzelo.com

Thank You for Choosing RIQZELORA™

We are committed to providing a reliable, transparent, and customer-focused delivery experience — ensuring your carefully selected pieces arrive safely and ready to become part of your everyday comfort.